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About Blue Apron

How it Works
  • What does Blue Apron offer?

    Blue Apron offers chef-designed, nutrition-forward meals that make it easy for anyone to get great food on the table, with no subscription needed. For Meal Kit recipes, you’ll just need a few common kitchen staples on-hand, including salt, pepper, olive oil, and, for recipes that require them, eggs. There are 100+ meals to choose from every week, along with additional products designed to make home cooking even easier:

    • Dish by Blue Apron - Pre-made meals that are perfect for nutritious lunches at work or quick dinners on busy nights. 
    • Assemble & Bake - One-pan meals that make it simple to cook a crowd-pleaser with minimal prep or cleanup. 
    • Meal Kits - The classic Blue Apron experience, with pre-portioned ingredients and easy-to-follow recipes.
    • Family Style - Family-sized mains and sides you can mix, match, cook, and serve family style. Bundle these options to create your perfect meal or add them to your order à la carte.
    • Everyday Essentials - A growing selection of everyday kitchen staples that can be added to your order.
  • What delivery days are available in my area?

    To see which delivery days are available in your area, go to Menu and enter your zip code. You’ll see the available delivery days and the earliest possible arrival date.

  • Where does Blue Apron deliver?

    We deliver everywhere in the U.S. except Hawaii and Alaska.

  • What is the difference between Subscribe & Save and Blue Apron+?

    Subscribe & Save is a setting that lets you get meals delivered automatically on a recurring schedule you set yourself. It doesn’t cost anything to be part of, and it saves you 5% on every item you order. You can always skip a delivery, and you can turn off Subscribe & Save anytime.

    Blue Apron+ is an add-on membership that gives you free shipping on every order, unlimited access to award-winning food, home, and travel shows through Tastemade Cooking, and members-only perks and discounts. At $9.99/month, Blue Apron+ pays for itself in just one order.

  • Where can I see available items?

    To see available items, go to Menu. You’ll be able to see the menus for up to the next six weeks.

  • Is there a minimum purchase amount required for a single order?

    Yes, a $25 minimum is required to place a Subscribe & Save order, and a $10 minimum is required to place an à la carte order.

What’s Included
  • What comes in my order?

    Meal Kit recipes include all of the ingredients needed to prepare your meal, excluding common kitchen staples such as salt, pepper, olive oil, and, for recipes that require them, eggs. 

    If your recipe calls for eggs, you can either use eggs you already have at home or add a 12-pack of organic, pasture-raised eggs through Blue Apron’s Everyday Essentials section before your order cutoff. Recipes that require eggs are clearly labeled before checkout, so you’ll know in advance if eggs are needed.

  • Why aren't eggs included in Meal Kits anymore?

    Based on customer feedback, we’re giving customers more flexibility in how they receive everyday kitchen staples like eggs while lowering the price of recipes that require them. 

    Beginning with recipes shipping the week of August 10, eggs are no longer automatically included in Meal Kits. Instead, if your recipe calls for eggs, you can either use eggs you already have at home or add a 12-pack of organic, pasture-raised eggs through Blue Apron’s Everyday Essentials section before your order cutoff.

    Recipes that require eggs are clearly labeled on the recipe page and recipe card. Eggs will also appear in the What You'll Need section before checkout, so you'll know in advance if they’re needed.

  • Why are eggs now sold separately?

    We're introducing Everyday Essentials, a new way to shop for everyday kitchen staples through Blue Apron, starting with organic, pasture-raised eggs. 

    Making eggs an optional purchase gives customers more flexibility to use eggs they already have at home or add them to their order when needed. It also allows us to lower the price of recipes that require eggs and pass those savings directly on to our customers.

  • Will the price of my meal kit go down since eggs are no longer included?

    Yes. Recipes that require eggs have been repriced to reflect that eggs are no longer included in Meal Kits. We've passed those savings directly on to our customers, so you'll pay less for recipes that call for eggs.

Allergen & Nutrition Information
  • Do you accommodate specific diets or food allergies?

    While we don’t offer plans for specific diet or allergy needs, we’re dedicated to helping you make informed choices. We provide allergen information on our nutrition labels for each recipe, which are available online up to 1.5 weeks in advance. 

    Two more things to note:

    1) Meal Kit and Assemble & Bake ingredients are packaged individually, so you can always make an appropriate at-home ingredient substitution. But we recommend checking the ingredient labels on individual items in your box for the most up-to-date allergen information, as ingredients may occasionally need to be replaced with an alternative to ensure quality and on-time delivery. 

    2) All Blue Apron ingredients are packaged in a facility that also processes milk, eggs, fish, shellfish, tree nuts, peanuts, sesame, wheat, and soy. Because of this, we don’t recommend ordering Blue Apron if you have a severe food allergy.

  • Where can I find nutrition information?

    Tap the photo of the meal you’re interested in, then scroll to the bottom of the page. Just below the instructions, you’ll see a Nutrition section that includes a full Nutrition Facts panel. Nutrition information is available online approximately 1.5 weeks before delivery, so you can make informed choices ahead of time. 

    Please note that nutrition for Family Style meal bundles will vary based on your selections. You can view nutrition information for individual Family Style recipes by following the steps above. 

    For Meal Kit recipes that require eggs, nutrition information continues to reflect the complete prepared recipe, including eggs, even though they are now purchased separately or supplied from home.

Gifts, Credits, & Promotions

Gifts
  • Does a gift card have to be sent right away, or can I schedule it for a future date?

    Gift cards can be sent whenever you’d like! You’ll be able to enter your desired send date before you check out.

  • How do I redeem a Blue Apron gift card?

    To redeem a Blue Apron gift card, you need to create an account. Once your account has been created:

    • Go to Account
    • Go to Gift Cards
    • Enter your gift card PIN
    • Tap Redeem gift card

    Once your gift card has been redeemed, you’ll see the balance at the top of the Gift Cards page. Funds will automatically apply to your next purchase.

  • What can gift cards be used for?

    You can use your gift card balance toward your order total for any items on the Blue Apron app or website.  

  • Do Blue Apron gift cards expire?

    No! Gift cards don’t expire, and there’s no deadline to use them.

  • How do I purchase a Blue Apron gift card?

    To purchase a Blue Apron gift card:

    • Go to Account
    • Go to Gift Cards
    • Tap Buy gift card
    • Select a gift card design
    • Choose or enter an amount

    From there, fill in the required fields for the gift (a message to the recipient is optional) and 'Continue to checkout' to complete your purchase.

    Don’t have an account? Go straight to our Gift Cards page.

  • How do I view my gift card balance?

    To view your available gift card balance:

    • Go to Account
    • Go to Gift Cards
Promotions
  • Is there a limit on how many referrals I can send?

    Spread the love! There is no limit to the number of friends you can refer. The more you share, the more you can earn.

  • How do I refer a friend to Blue Apron?

    Head to the Refer & Earn section in your Account where you’ll find your unique referral link. Redeeming customers can click the link you share with them to set up an account and apply their promotion to their first two orders. If the recipient has already set up an account but hasn’t placed their first order, your unique code can instead be applied at checkout for à la carte orders, or in the Add a Promo section of an order’s details for Subscribe & Save deliveries. If using the mobile app, be sure you have the latest version downloaded.

    *Promotion may not be combined with any other promotions, promotional codes or offers.

  • How do I apply a promo code to my order?

    To apply a promo code to an à la carte order, enter the code at checkout. 

    To apply a promo code to a Subscribe & Save order on the app:

    • Go to Menu
    • Select an order date
    • Tap the blue order summary
    • Tap Manage order
    • Scroll down and tap Add a promo

    To apply a promo code to a Subscribe & Save order on the website:

    • Go to Menu
    • Select an order date
    • Click the cart at the top of the screen
    • Click Manage order
    • Click Add a promo

    If a promotion covers multiple orders, you only need to apply the promo code once. It will automatically be applied to the remaining order(s) included in the promotion.

Credits
  • How do I use my referral rewards?

    Available rewards will apply automatically to your scheduled Blue Apron orders. Please note an order subtotal of $50 (before taxes and shipping fees) is required. Rewards are valid for menu item purchases only. Rewards cannot be applied to shipping fees or required taxes, gift card purchases, donations, or BA+ Memberships.

  • Do my referral rewards expire?

    You can find any applicable expiration dates for rewards in the Credit section of your Account page.

  • How do I view my credits?

    To view your available credit: 

    • Go to Account
    • Go to Credit

    You’ll see your available credit balance, your credit history, and any expired credits.

    Please note that any available credit will be applied to your next purchase automatically, as these funds cannot be reserved for or manually applied to specific orders.

Order & Account Management

Order Management
  • How do I cancel an order?

    To cancel an á la carte order:

    • Go to Orders
    • Select the order you want to cancel

    If the cutoff time hasn’t passed yet, you'll see the option to cancel the order below the delivery address. Follow the prompts to confirm.

    To skip a Subscribe & Save order:

    • Go to Orders or Menu
    • Select the order you want to skip
    • Tap Manage order 
    • Tap Skip
    • Follow the prompts to confirm
  • How do I view upcoming menus?

    Go to Menu, where you can view up to six weeks of menus. 

  • How do I add items to an order?

    Once you’ve selected the week of delivery from the ‘Menu' page, click on the photo of the item you’re interested in. From there, you can select details like serving size, quantity, and protein (if applicable). Once you’ve made all required selections, click ‘Add’ at the bottom right of the screen.

    For Subscribe & Save orders, please note that your cart is pre-filled each week based on your preferences. You can modify the details, add additional items, or remove items if they don’t fit your needs for that week.

  • How do I change my delivery address?

    To change the delivery address for an order:

    • Go to Orders
    • Select the order you want to modify
    • Tap Manage order
    • Update the delivery address

    To update your default delivery address:

    • Go to Subscribe & Save 
    • Tap Delivery Address
    • Select a previously used address or Add an address

    Be sure to save your changes!

  • How often do the menus and offerings change?

    Most of the menu rotates weekly, letting you explore new recipes crafted by our culinary team. Our most popular meals will always be on the menu, giving you staples you can rely on week in and week out.

  • How do I rate an item?

    To rate an item:

    • Go to Orders
    • Tap Past orders
    • Find the order with the item you want to rate
    • Tap Rate order

    You’ll be prompted to rate each item with 1-5 stars, and you’ll also have the option to leave additional feedback below your star rating. While we’d love to get your thoughts on everything you ordered, you can skip ahead to a specific dish if it’s the only one you want to rate.

Subscribe & Save
  • Can I skip a Subscribe & Save order?

    Yes! Subscribe & Save was designed to be as convenient as possible. To skip an order:

    • Go to Orders
    • Select the order you want to skip 
    • Tap Skip order
    • Follow the prompts to confirm
  • Can I cancel my Subscribe & Save deliveries at any time?

    Yes. To cancel Subscribe & Save deliveries:

    • Go to Account
    • Go to Subscribe & Save
    • Tap Cancel Plan
    • Follow the prompts to confirm

    There is no cancellation fee, and your settings will be saved if you re-enroll.

  • What is Subscribe & Save and how does it work?

    Subscribe & Save is a setting that lets you get meals delivered automatically on a recurring schedule you set yourself. It doesn’t cost anything to be part of, and it saves you 5% on every item you order.

    Here’s how it works.

    1. Set your schedule

    You get to decide how often you want deliveries and what day of the week you want them.

    2. Create your order

    Choose your proteins and the types of menu items you want, from classic meal kits to our new pre-made meals.

    3. We pre-fill your box

    Every order is pre-filled with meals we recommend based on your preferences. You can add, swap, or remove anything before shipping.


    You can always skip a delivery, and you can cancel Subscribe & Save anytime. There is no cancellation fee, and your settings will be saved if you re-enroll.

  • When will I be charged for my Subscribe & Save orders?

    Your payment method will be charged for Subscribe & Save orders once the cutoff time passes and your order has been processed. You can see the cutoff time for an order below the delivery date on the Orders page.

    You may see a pending charge appear on your statement prior to your cutoff - this is an authorization charge and will not reflect the final charge if you choose to make additional changes to your order.

  • How do I set up recurring deliveries with Subscribe & Save?

    To set up recurring deliveries with Subscribe & Save:

    • Go to Account
    • Go to Subscribe & Save

    Tap Enroll in Subscribe & Save

  • How much will my Subscribe & Save orders cost?

    Each item is uniquely priced, so your total for each order will depend on the type and quantity of the meals it includes. Because you’re ordering through Subscribe & Save instead of á la carte, you’ll save 5% on every item.

Blue Apron+ Membership
  • Can I cancel my Blue Apron+ membership at any time?

    Yes. To cancel your Blue Apron+ membership:

    • Go to Account
    • Go to Blue Apron+
    • Tap Cancel Membership
    • Follow the prompts to complete your cancellation

    If you cancel your Blue Apron+ membership, your benefits will remain active until the end of your current billing cycle.

  • What is the Blue Apron+ Membership?

    The Blue Apron+ membership is an add-on that gives you free shipping (regularly $11.49 per delivery) on every order, unlimited access to award-winning food, home, and travel shows through Tastemade Cooking, and members-only perks and discounts. At $9.99/month, Blue Apron+ pays for itself in just one order.

  • How do I sign up for Blue Apron+?

    To sign up for Blue Apron+:

    • Go to Blue Apron+
    • Tap Start your 30-day free trial

    You can cancel your membership at any time in your account settings. If you’ve used and canceled Blue Apron+ before and decide to rejoin later, just go back to Blue Apron+ in the app or on the website.

  • Do you offer a free trial of the Blue Apron+ membership?

    Yes! We offer a 30-day free trial. To start your free trial:

    • Go to Blue Apron+
    • Tap Start your 30-day free trial
  • How does annual billing work for a Blue Apron+ membership?

    When you choose an annual membership, you'll pay $99 upfront for the full year (equivalent to $8.25/month). Your membership will automatically renew after 12 months unless you cancel, and you'll receive a reminder before your renewal date.

  • Can I switch from a monthly BA+ membership to an annual membership?

    Yes! You can upgrade to an annual membership anytime through your account settings. When you switch, you'll remain on your monthly plan until the end of your billing cycle, then you'll be charged and upgraded to the annual plan.

Account Management
  • How do I manage my Blue Apron/Wonder account?

    To manage your account, go to Account in the app or on the website.

  • How do I add, update, or delete a payment method?

    To manage your payment methods for á la carte orders:

    • Go to Account
    • Go to Payment
    • Select the payment method to update or delete, or tap Add payment method

    To manage your payment methods for Subscribe & Save orders:

    • Go to Account
    • Go to Subscribe & Save
    • Select the payment method to update or delete, or tap Add payment method

    To manage your payment method for Blue Apron+: 

    • Go to Blue Apron+
    • Go to Payment Method

    Select the payment method to update or delete, or tap Add payment method

  • How do I manage email and text notifications from Blue Apron?

    To manage your notifications:

    • Go to Account
    • Go to Settings

    Here you’ll find the different types of notifications you can opt to turn off. Please note that there are certain essential emails and text messages that are a core part of the Blue Apron experience and can’t be turned off.

  • How do I update my email address on my account?

    To update the email address on your account:

    • Go to Account
    • Go to Profile
    • Enter the new email address in the Email field
    • Tap Save
  • How do I update my protein preferences?

    To update your protein preferences:

    • Go to Account
    • Go to Protein Preferences
    • Select the proteins that you eat
    • Save your changes
  • How do I update my password?

    To update your password in the app:

    • Go to Account
    • Go to Profile
    • Select Password
    • Enter your current password
    • Enter and re-enter your new password
    • Tap Change password

    To update your password on the website:

    • Go to Account
    • Go to Profile
    • Tap Reset in the Password field
    • Enter your current password
    • Enter and re-enter your new password
    • Click Update password
Logging In
  • How do I log in to my Blue Apron account?

    To log in to your account on the website, go to www.blueapron.com and click Login in the upper right-hand corner of the page. From there, you have multiple ways to sign in:

    • Enter your email and password, then click Login
    • Click the Google, Apple, or Facebook logos to log in via one of those accounts
    • Click Login with phone number, then enter the one-time code you receive via text
  • How do I reset my password when trying to login?

    Under the Password field in the login popup, you’ll see text that says, “Forgot your password? Reset it here.” Click the link, then follow the prompts.

  • What external accounts can I connect and use to sign in to my Blue Apron/Wonder account?

    You can connect your Google, Apple, or Facebook account and use it to sign in to Blue Apron/Wonder. 

Receiving an Order

Unpacking
  • I think I’m missing an ingredient — what do I do?

    First, check the tray at the top of the box — smaller items live there. Then check the different temperature zones (cold, produce, pantry). If you’ve checked everywhere and an ingredient really is missing, please reach out at contact@blueapron.com so our team can help.

  • What’s the tray at the top of my box?

    The tray holds your smaller items — things like spices, sauces, and specialty ingredients that previously came inside the recipe bags. Always check the tray first if you think you’re missing an ingredient — small items are easy to overlook!

  • The recipe card says 1 item but I see 2 of that item in the box. Which one is for this recipe?

    Some ingredients, like garlic, may be shared across recipes, or you may receive several of the same ingredient for different meals. Use the quantity called for on each recipe card (2 servings on the left, 4 servings on the right). If you happen to receive anything extra, it’s yours to enjoy.

  • Two ingredients look similar — how do I tell them apart?

    Most ingredients are labeled. Your recipe cards also describe ingredients by quantity and any distinguishing features. If you’re ever unsure, the recipe card is your source of truth.

  • How do I know which ingredients go with which recipe?

    Your recipe cards list every ingredient you’ll need for each meal in your order based on serving sizes. Use the checklist as your guide when you’re unpacking or ready to cook to make sure you have everything you need.

  • What does the inside of an order look like?

    Each order is packed with insulated thermal liners and refrigerants to maintain appropriate temperatures during transit and delivery. Ingredients are organized in the box by temperature (cold, produce, pantry), so each recipe may have one or more items in each compartment.

Delivery
  • How do I track my delivery?

    To track a delivery:

    • Go to Orders
    • Find the current week

    If your order has shipped, you’ll be able to tap Track to see the latest information from the carrier.

    You will also receive updates on your delivery via text message or push notifications. To manage those notifications:

    • Go to Account
    • Go to Settings
  • What should I do if my delivery is late?

    If the carrier alerts us of a delay, we'll keep you updated via email. You should also see live updates to the status of your order from the Orders page. If you need further assistance, please contact our team.

  • What if I’m not home during delivery?

    If you aren’t home when a delivery is made, the shipping carrier will typically leave your order at your doorstep. Depending on the temperature in your area at the time of delivery, advance planning may be needed to ensure immediate and proper storage of your meals and ingredients.

    You can provide additional delivery instructions when you create your account or by updating the delivery address for an individual order later on. (For example, maybe you want to tell the carrier to bring your box to your neighbor’s house if you aren’t home.) But we can’t guarantee that any additional instructions will be followed, and we are not liable for any lost, stolen, or damaged deliveries that result.

Freshness
  • How long does the food stay fresh once I receive it?

    We recommend making any Meal Kit, Family Style or Assemble & Bake recipes within seven days of delivery. For Dish meals, we advise that you use them within 5 days of delivery or store them in the freezer to enjoy later. For any other pre-made items, please refer to the use-by date on the packaging.

    To ensure optimal freshness, please unpack your order and place all perishable items in the refrigerator as soon as possible after they arrive.

  • How long will my ingredients stay fresh in transit?

    Each order is packed with insulated thermal liners and refrigerants to maintain appropriate temperatures during transit and delivery. Our packaging is regularly assessed by a team of packaging and food safety experts and modified as needed.

    To ensure optimal freshness, please unpack your order and place all perishable items in the refrigerator as soon as possible after delivery. Depending on the temperature in your area, advance planning may be needed to ensure immediate and proper storage.

    If your order arrives two or more days after your originally scheduled delivery date, we advise you not to consume contents. If you were not already issued a refund, please reach out to our team so we can help.

How do I recycle my Blue Apron packaging?
  • Recycling Gel Packs, Plastic Bags & Films

    Plastic marked with the #2 or #4 symbols, including drained and dry gel packs and the other plastic bags from your meal, are often recyclable through your local store drop-off program. You can find your nearest drop-off location here.

    To recycle your gel packs:

    • Allow the contents of the gel pack to melt completely.
    • Cut a corner and dispose of the drain-safe, water-based solution down the sink.
    • Keep the water running while the gel drains and rinse your hands when finished.
  • Recycling Cardboard Boxes, Molded Fiber & Paper

    Our cardboard boxes and inserts, paper cartons and bands, molded fiber containers, and recipe cards can be placed in curbside recycling

  • Recycling Rigid Plastics

    Many of our rigid plastic cups, trays, and lids can be placed in curbside recycling. Look for the #1 and #5 symbols and use Earth911 Recycling Search to see what your municipality accepts.

  • Recycling Metal Cans & Glass Bottles

    Our metal cans and glass bottles and jars can be placed in curbside recycling. To make sure these containers can be fully reclaimed, please rinse and dry them before recycling.

  • Recycling Everything Else

    While we’re working hard to change this, there is still some packaging that can’t be easily recycled and should be put in the garbage.

    For example:

    • Plastic metallic bubble insulation
    • Spice blend sachets
    • Lidding film
  • Composting Food Scraps

    All plant-based food scraps — like potato peels, apple cores, or scallion ends — can be composted in your municipal compost program or backyard composting system. Make sure to remove any produce stickers or rubber bands before composting scraps, and keep in mind that many municipal compost programs do not accept meat, bones, or dairy products.

Payment, Order Totals, & Charge History

Account Navigation
  • How do I view my order and charge history?

    To view your order and charge history:

    • Go to Order
    • Select Past orders
    • Tap the order you want to review
  • How do I view an upcoming order total?

    To view an upcoming order total:

    • Go to Menu
    • Select the week
    • Click the cart at the top of the page or the blue order summary on the app

    You should see a summary of the items included and a breakdown of the charges associated with the order at the bottom of the page.

Payment
  • When will I be charged for an order?

    For á la carte orders, you'll be charged when you place the order.

    For recurring orders, you'll be charged once the cutoff time passes and your order has been processed. You can see the cutoff time for a Subscribe & Save order below the delivery date on the Orders page.

  • What types of payment can I use?

    We currently accept the following types of payment:

    • Apple Pay
    • Stripe Link
    • Visa
    • MasterCard
    • American Express
    • Discover

    We don’t accept any form of food stamps or EBT at this time.

Get in Touch

Order Issues
  • What should I do if an ingredient is missing or not usable?

    If you think an item is missing, first check the tray at the top of the box — smaller items live there. Then check the different temperature zones (cold, produce, pantry). If you’ve checked everywhere and an ingredient really is missing or if any items arrive unusable, please reach out at contact@blueapron.com to let us know within 7 days of delivery. If reporting damage or freshness concerns, please attach a photo of any affected meals or ingredients so we can pass it along to the appropriate teams.

    While we aren’t able to send replacement meals or ingredients, we’ll work with you to make it right.

Contact
  • How to Report a Vulnerability

     

    If you believe you have discovered a security vulnerability affecting Blue Apron, please report it directly to our Cybersecurity team:

    Email: security-report@grubhub.com
    Subject: Blue Apron Security Vulnerability Report

     

    Please include the following information whenever possible:

    • Summary: A brief overview of the suspected vulnerability.
    • Detailed description: An explanation of the issue and the conditions under which it occurs.
    • Steps to reproduce: Clear, step-by-step instructions that allow our team to reproduce the issue.
    • Affected location: The URL, application, service, API endpoint, or other component where the issue was identified.
    • Security impact: A description of how the vulnerability could affect Blue Apron or its users.
    • Supporting information: Relevant screenshots, logs, proof-of-concept materials, or other evidence that may help us understand and validate the issue.
    • Contact information: Your preferred method for our team to contact you if additional information is needed.

     

    Please do not include unnecessary personal, confidential, or sensitive information in your report.


     

  • How do I contact customer service?

    To contact our customer service team:

    Our team is available 9am-9pm ET Monday-Friday and 11am-6pm ET on Saturday. Please note that our phone lines are closed on Thanksgiving and Christmas Day.