How can we help?
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About Blue Apron
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Gifts, Credits, & Promotions
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Order & Account Management
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Receiving an Order
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Payment, Order Totals, & Charge History
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Get in Touch
About Blue Apron
How it Works
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Blue Apron offers chef-designed, nutrition-forward meals that make it easy for anyone to get great food on the table, with no subscription needed. There are 100+ meals to choose from every week, from four different product lines that fit different needs:
- Dish by Blue Apron - Pre-made meals that are perfect for nutritious lunches at work or quick dinners on busy nights.
- Assemble & Bake - One-pan meals that make it simple to cook a crowd-pleaser with minimal prep or cleanup.
- Meal Kits - The classic Blue Apron experience, with pre-portioned ingredients and easy-to-follow recipes.
- Family Style - Family-sized mains and sides you can mix, match, cook, and serve family style. Bundle these options to create your perfect meal or add them to your order à la carte.
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To see which delivery days are available in your area, go to Menu and enter your zip code. You’ll see the available delivery days and the earliest possible arrival date.
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We deliver everywhere in the U.S. except Hawaii and Alaska.
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Subscribe & Save is a setting that lets you get meals delivered automatically on a recurring schedule you set yourself. It doesn’t cost anything to be part of, and it saves you 5% on every item you order. You can always skip a delivery, and you can turn off Subscribe & Save anytime.
Blue Apron+ is an add-on membership that gives you free shipping on every order, unlimited access to award-winning food, home, and travel shows through Tastemade+, and members-only perks and discounts. At $9.99/month, Blue Apron+ pays for itself in just one order.
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To see available items, go to Menu. You’ll be able to see the menus for up to the next four weeks.
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Yes, a $25 minimum is required to place a Subscribe & Save order, and a $10 minimum is required to place an à la carte order.
Allergen & Nutrition Information
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While we don’t offer plans for specific diet or allergy needs, we’re dedicated to helping you make informed choices. We provide allergen information on our nutrition labels for each recipe, which are available online up to 1.5 weeks in advance.
Two more things to note:
1) Meal Kit and Assemble & Bake ingredients are packaged individually, so you can always make an appropriate at-home ingredient substitution. But we recommend checking the ingredient labels on individual items in your box for the most up-to-date allergen information, as ingredients may occasionally need to be replaced with an alternative to ensure quality and on-time delivery.
2) All Blue Apron ingredients are packaged in a facility that also processes milk, eggs, fish, shellfish, tree nuts, peanuts, sesame, wheat, and soy. Because of this, we don’t recommend ordering Blue Apron branded items if you have a severe food allergy. -
Tap the photo of the meal you’re interested in, then scroll to the bottom of the page. Just below the instructions you’ll see a Nutrition section that includes a full nutrition facts panel. Nutrition information is available online 1.5 weeks before delivery, so you can make informed choices ahead of time.
Please note nutrition for Family Style meal bundles will vary based on your choices, and nutrition can be viewed individually for these recipes by following the above instructions.
Gifts, Credits, & Promotions
Gifts
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Gift cards can be sent whenever you’d like! You’ll be able to enter your desired send date before you check out.
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To redeem a Blue Apron gift card, you need to create an account. Once your account has been created:
- Go to Account
- Go to Gift Cards
- Tap Redeem gift card
- Enter your gift card PIN
Once your gift card has been redeemed, you’ll see the balance at the top of the Gift Cards page. Funds will automatically apply to your next purchase.
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You can use your gift card balance toward your order total for any items on the Blue Apron app or website.
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No! Gift cards don’t expire, and there’s no deadline to use them.
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To purchase a Blue Apron gift card:
- Go to Account
- Go to Gift Cards
- Tap Buy gift card
- Select a gift card design
- Choose or enter an amount
At that point, all you need to do is provide the recipient’s name, email address, an optional gift message, and the send date for the card, and we'll take care of the rest.
Don’t have an account? Go straight to our Gift Cards page.
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To view your available gift card balance:
- Go to Account
- Go to Gift Cards
Promotions
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Spread the love! There is no limit to the number of friends you can refer. The more you share, the more you can earn.
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Head to the Refer & Earn section in your Account where you’ll find your unique referral link. Redeeming customers can click the link you share with them to set up an account and apply their promotion to their first two orders. If the recipient has already set up an account but hasn’t placed their first order, your unique code can instead be applied at checkout for à la carte orders, or in the Add a Promo section of an order’s details for Subscribe & Save deliveries. If using the mobile app, be sure you have the latest version downloaded.
*Promotion may not be combined with any other promotions, promotional codes or offers.
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To apply a promo code to an à la carte order, enter the code at checkout.
To apply a promo code to a Subscribe & Save order on the app:
- Go to Menu
- Select an order date
- Tap the blue order summary
- Tap Manage order
- Scroll down and tap Add a promo
To apply a promo code to a Subscribe & Save order on the website:
- Go to Menu
- Select an order date
- Click the cart at the top of the screen
- Click Manage order
- Click Add a promo
If a promotion covers multiple orders, you only need to apply the promo code once. It will automatically be applied to the remaining order(s) included in the promotion.
Credits
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Available rewards will apply automatically to your scheduled Blue Apron orders. Please note an order subtotal of $50 (before taxes and shipping fees) is required. Rewards are valid for menu item purchases only. Rewards cannot be applied to shipping fees or required taxes, gift card purchases, donations, or BA+ Memberships.
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You can find any applicable expiration dates for rewards in the Credit section of your Account page.
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To view your available credit:
- Go to Account
- Go to Credit
You’ll see your available credit balance, your credit history, and any expired credits.
Please note that any available credit will be applied to your next purchase automatically — you can’t choose when to use it.
Order & Account Management
Order Management
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To cancel an á la carte order:
- Go to Orders
- Select the order you want to cancel
If the cutoff time hasn’t passed yet, you'll see the option to cancel the order below the delivery address. Follow the prompts to confirm.
To skip a Subscribe & Save order:
- Go to Orders or Menu
- Select the order you want to skip
- Tap Manage order
- Tap Skip
- Follow the prompts to confirm
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Go to Menu, where you can view up to four weeks of menus.
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Once you’ve selected the week of delivery from the ‘Menu' page, click on the photo of the item you’re interested in. From there, you can select details like serving size, quantity, and protein (if applicable). Once you’ve made all required selections, click ‘Add’ at the bottom right of the screen.
For Subscribe & Save orders, please note that your cart is pre-filled each week based on your preferences. You can modify the details, add additional items, or remove items if they don’t fit your needs for that week.
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To change the delivery address for an order:
- Go to Orders
- Select the order you want to modify
- Tap Manage order
- Update the delivery address
To update your default delivery address:
- Go to Subscribe & Save
- Tap Delivery Address
- Select a previously used address or Add an address
Be sure to save your changes!
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Most of the menu rotates weekly, letting you explore new recipes crafted by our culinary team. Our most popular meals will always be on the menu, giving you staples you can rely on week in and week out.
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To rate an item:
- Go to Orders
- Tap Past orders
- Find the order with the item you want to rate
- Tap Rate order
You’ll be prompted to rate each item with 1-5 stars, and you’ll also have the option to leave additional feedback below your star rating. While we’d love to get your thoughts on everything you ordered, you can skip ahead to a specific dish if it’s the only one you want to rate.
Subscribe & Save
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Yes! Subscribe & Save was designed to be as convenient as possible. To skip an order:
- Go to Orders
- Select the order you want to skip
- Tap Skip order
- Follow the prompts to confirm
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Yes. To cancel Subscribe & Save deliveries:
- Go to Account
- Go to Subscribe & Save
- Tap Cancel Plan
- Follow the prompts to confirm
There is no cancellation fee, and your settings will be saved if you re-enroll.
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Subscribe & Save is a setting that lets you get meals delivered automatically on a recurring schedule you set yourself. It doesn’t cost anything to be part of, and it saves you 5% on every item you order.
Here’s how it works.1. Set your schedule
You get to decide how often you want deliveries and what day of the week you want them.
2. Create your order
Choose your proteins and the types of menu items you want, from classic meal kits to our new pre-made meals.
3. We pre-fill your box
Every order is pre-filled with meals we recommend based on your preferences. You can add, swap, or remove anything before shipping.
You can always skip a delivery, and you can cancel Subscribe & Save anytime. There is no cancellation fee, and your settings will be saved if you re-enroll. -
Your payment method will be charged for Subscribe & Save orders once the cutoff time passes and your order has been processed. You can see the cutoff time for an order below the delivery date on the Orders page.
You may see a pending charge appear on your statement prior to your cutoff - this is an authorization charge and will not reflect the final charge if you choose to make additional changes to your order.
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To set up recurring deliveries with Subscribe & Save:
- Go to Account
- Go to Subscribe & Save
Tap Enroll in Subscribe & Save
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Each item is uniquely priced, so your total for each order will depend on the type and quantity of the meals it includes. Because you’re ordering through Subscribe & Save instead of á la carte, you’ll save 5% on every item.
Blue Apron+ Membership
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Yes. To cancel your Blue Apron+ membership:
- Go to Account
- Go to Blue Apron+
- Tap Cancel Membership
- Follow the prompts to complete your cancellation
If you cancel your Blue Apron+ membership, your benefits will remain active until the end of your current billing cycle.
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The Blue Apron+ membership is an add-on that gives you free shipping on every order, unlimited access to award-winning food, home, and travel shows through Tastemade+, and members-only perks and discounts. At $9.99/month, Blue Apron+ pays for itself in just one order.
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To sign up for Blue Apron+:
- Go to Blue Apron+
- Tap Start your 30-day free trial
You can cancel your membership at any time in your account settings. If you’ve used and canceled Blue Apron+ before and decide to rejoin later, just go back to Blue Apron+ in the app or on the website.
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Yes! We offer a 30-day free trial. To start your free trial:
- Go to Blue Apron+
- Tap Start your 30-day free trial
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When you choose an annual membership, you'll pay $99 upfront for the full year (equivalent to $8.25/month). Your membership will automatically renew after 12 months unless you cancel, and you'll receive a reminder before your renewal date.
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Yes! You can upgrade to an annual membership anytime through your account settings. When you switch, you'll remain on your monthly plan until the end of your billing cycle, then you'll be charged and upgraded to the annual plan.
Account Management
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To manage your account, go to Account in the app or on the website.
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To manage your payment methods for á la carte orders:
- Go to Account
- Go to Payment
- Select the payment method to update or delete, or tap Add payment method
To manage your payment methods for Subscribe & Save orders:
- Go to Account
- Go to Subscribe & Save
- Select the payment method to update or delete, or tap Add payment method
To manage your payment method for Blue Apron+:
- Go to Blue Apron+
- Go to Payment Method
Select the payment method to update or delete, or tap Add payment method
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To manage your notifications:
- Go to Account
- Go to Settings
Here you’ll find the different types of notifications you can opt to turn off. Please note that there are certain essential emails and text messages that are a core part of the Blue Apron experience and can’t be turned off.
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To update the email address on your account:
- Go to Account
- Go to Profile
- Select your current email address
- Enter the new email address
- Tap Save
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To update your protein preferences:
- Go to Account
- Go to Protein Preferences
- Select the proteins that you eat
- Save your changes
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To update your password in the app:
- Go to Account
- Go to Profile
- Select Password
- Enter your current password
- Enter and re-enter your new password
- Tap Change password
To update your password on the website:
- Go to Account
- Go to Profile
- Tap Reset in the Password field
- Enter your current password
- Enter and re-enter your new password
- Click Update password
Logging In
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To log in to your account on the website, go to www.blueapron.com and click Login in the upper right-hand corner of the page. From there, you have multiple ways to sign in:
- Enter your email and password, then click Login
- Click the Google, Apple, or Facebook logos to log in via one of those accounts
- Click Login with phone number, then enter the one-time code you receive via text
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Under the Password field in the login popup, you’ll see text that says, “Forgot your password? Reset it here.” Click the link, then follow the prompts.
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You can connect your Google, Apple, or Facebook account and use it to sign in to Blue Apron/Wonder.
Receiving an Order
Delivery
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To track a delivery:
- Go to Orders
- Find the current week
If your order has shipped, you’ll be able to tap Track to see the latest information from the carrier.
You will also receive updates on your delivery via text message or push notifications. To manage those notifications:
- Go to Account
- Go to Settings
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If the carrier alerts us of a delay, we'll keep you updated via email. If you need further assistance, please contact our team.
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If you aren’t home when a delivery is made, the shipping carrier will typically leave your order at your doorstep. Depending on the temperature in your area at the time of delivery, advance planning may be needed to ensure immediate and proper storage of your meals and ingredients.
You can provide additional delivery instructions when you create your account or by updating the delivery address for an individual order later on. (For example, maybe you want to tell the carrier to bring your box to your neighbor’s house if you aren’t home.) But we can’t guarantee that any additional instructions will be followed, and we are not liable for any lost, stolen, or damaged deliveries that result.
Freshness
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We recommend making any Meal Kit, Family Style or Assemble & Bake recipes within seven days of delivery. For Dish meals, we advise that you use them within 5 days of delivery or store them in the freezer to enjoy later. For any other pre-made items, please refer to the use-by date on the packaging.
To ensure optimal freshness, please unpack your order and place all perishable items in the refrigerator as soon as possible after they arrive.
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Each order is packed with insulated thermal liners and refrigerants to maintain appropriate temperatures during transit and delivery. Our packaging is regularly assessed by a team of packaging and food safety experts and modified as needed.
To ensure optimal freshness, please unpack your order and place all perishable items in the refrigerator as soon as possible after delivery. Depending on the temperature in your area, advance planning may be needed to ensure immediate and proper storage.
If your order arrives two or more days after your originally scheduled delivery date, we advise you not to consume contents. If you were not already issued a refund, please reach out to our team so we can help.
How do I recycle my Blue Apron packaging?
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Plastic marked with the #2 or #4 symbols, including drained and dry gel packs and the other plastic bags from your meal, are often recyclable through your local store drop-off program. You can find your nearest drop-off location here.
To recycle your gel packs:
- Allow the contents of the gel pack to melt completely.
- Cut a corner and dispose of the drain-safe, water-based solution down the sink.
- Keep the water running while the gel drains and rinse your hands when finished.
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Our cardboard boxes and inserts, paper cartons and bands, molded fiber containers, and recipe cards can be placed in curbside recycling
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Many of our rigid plastic cups, trays, and lids can be placed in curbside recycling. Look for the #1 and #5 symbols and use Earth911 Recycling Search to see what your municipality accepts.
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Our metal cans and glass bottles and jars can be placed in curbside recycling. To make sure these containers can be fully reclaimed, please rinse and dry them before recycling.
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While we’re working hard to change this, there is still some packaging that can’t be easily recycled and should be put in the garbage.
For example:
- Plastic metallic bubble insulation
- Spice blend sachets
- Lidding film
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All plant-based food scraps — like potato peels, apple cores, or scallion ends — can be composted in your municipal compost program or backyard composting system. Make sure to remove any produce stickers or rubber bands before composting scraps, and keep in mind that many municipal compost programs do not accept meat, bones, or dairy products.
Payment, Order Totals, & Charge History
Account Navigation
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To view your order and charge history:
- Go to Order
- Select Past orders
- Tap the order you want to review
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To view an upcoming order total:
- Go to Menu
- Select the week
- Click the cart at the top of the page or the blue order summary on the app
You should see a summary of the items included and a breakdown of the charges associated with the order at the bottom of the page.
Payment
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For á la carte orders, you'll be charged when you place the order.
For recurring orders, you'll be charged once the cutoff time passes and your order has been processed. You can see the cutoff time for a Subscribe & Save order below the delivery date on the Orders page.
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We currently accept the following types of payment:
- Apple Pay
- Stripe Link
- Visa
- MasterCard
- American Express
- Discover
We don’t accept any form of food stamps or EBT at this time.
Get in Touch
Order Issues
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If any of your ingredients or items are missing or don’t arrive ready to enjoy, please email contact@blueapron.com to let us know within 7 days of delivery. If possible, please attach a photo of any affected meals or ingredients so we can pass it along to the appropriate teams.
While we aren’t able to send replacement meals or ingredients, we’ll work with you to make it right.
Contact
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To contact our customer service team:
- Email contact@blueapron.com
- Call (646) 891-4349
- Text (929) 799-8354
Our team is available 9am-9pm ET Monday-Friday and 11am-6pm ET on Saturday. Please note that our phone lines are closed on Thanksgiving and Christmas Day.